WH Smith: Quality of service through innovation

PDF: WH Smith Case Study

“We were up and running in almost no time at all,as there was no requirement for a complete overhaul of the systems and processes we were used to.”

Eddie McGrotty
Supply Chain Finance Director
WHSmith

Challenges

• Improve speed and reliability of service for stores

Solution

• Replaced paper lists with Voice-Directed Distribution™
• Partner: VoiteQ
• Integrated with existing WMS
• Initiated faster replenishments
• Created visibility of pick status

Results

• Increased productivity 25%
• Cut errors 80%
• Enhanced safety
• Eliminated store delivery checks
• Reassigned quality control staff