Giant Eagle: How Voice Picking is Helping Giant Eagle Make Every Day Taste Better

PDF: Giant Eagle Case Study

“This is a home run for us – not just a single – a home run. Talkman system is making a huge impact on the way we do business. ”

Larry Baldauf
Senior Vice President Distribution & Logistics
Giant Eagle

Challenges

• Improve accuracy
• Improve price leadership position

Solution

• Converted from paper to Voice-Directed Distribution™
• Switched from recording average to exact catch weightsCombined pick and catch weight recording in one step

Results

• Reduced mis-picked cases by 88%
• Reduced shorted cases by 79%
• Cut errors >80%
• ROI < 12 months