Giant Eagle: How Voice Picking is Helping Giant Eagle Make Every Day Taste Better
- “This is a home run for us not just a single a home run. Talkman system is making a huge impact on the way we do business. ”
- Larry Baldauf
Senior Vice President Distribution & Logistics
Giant Eagle
Challenges
- Improve accuracy
- Improve price leadership position
Solution
- Converted from paper to Voice-Directed Distribution
- Switched from recording average to exact catch weights Combined pick and catch weight recording in one step
Results
- Reduced mis-picked cases by 88%
- Reduced shorted cases by 79%
- Cut errors >80%
- ROI < 12 months
