Corporate Express: Preparing the World for Business

PDF: Corporate Express Case Study

“We showcase our Vocollect voice system every chance we get. Once customers see it in action, they understand it – and the commitment we’ve made to superior service. ”

Tim Beauchamp
Senior Vice President Distribution Operations
Corporate Express

Challenges

• 100,000 orders per day
• 35% of orders come in online at all hours
• 85% of order lines are less than case quantities

Solution

• Replaced paper pick tickets and some pick-to-light systems with Voice-Directed Distribution™
• Partner: Siemens
• Enabled verification of assignments with voice or glove-worn scanner

Results

• Improved productivity 50-60%
• Improved accuracy to 99.99%
• ROI < 1 year