Connect Logistics Services: 3PL Competing With Itself to Be the Best

PDF: Connect Logistics Case Study

“If you’re perfect, no one can be better. That’s why we’re so committed to accurate orders at CLS — and why we’re running Vocollect’s voice solution. ”

Rainor Webb
IT Manager
Connect Logistics Services

Challenges

• Reduce cost of double checking orders without sacrificing accuracy

Solution

• Integrated Voice-Directed Distribution™ through middleware to existing WMS
• Adjusted workflow to include count backs
• Switched to a random audit system

Results

• Achieved 99.997% accuracy
• Improved pick rates 5-10%
• Reassigned 2 of 5 auditors
• Reduced training time
• Reduce breakage