Associated Grocers of New England: Streamlined for Growth

PDF: AGNE Case Study

“Mis-picks have decreased by more than 60% and we’re pushing more pieces out the door with the same number of people. Training is also much easier since employees are very comfortable with voice technology.”

Arthur Heathcote
Director of IT, Customer Service, Retail Systems
Associated Grocers of New England

Challenges

• Achieving service levels in an aging facility - same or next day delivery
• Managing growth in demand

Solution

• Converted picking operations to Voice-Directed Distribution
• Integrated with existing WMS
• Enabled performance monitoring for quality initiatives

Results

• ROI in 18 mos.
• Reduced errors 60%
• Eliminated need to audit deliveries & reassigned people
• Cut training time 50%