Vocollect Professional Services
While software and hardware will be vital components of your Voice-Directed Work® initiative, successful projects involve people, processes and technology to create real value. If you’re like many, you may be wondering how you will balance these elements when implementing your voice project while maintaining service levels your customers are demanding. Maximizing uptime during implementation is essential for meeting your current operating goals and for driving the performance you are expecting from Voice-Directed Distribution as quickly as possible. Because many DC managers measure successful projects by time to productivity (driving resulting ROI from gains in accuracy), involving experts who have deployed hundreds of successful projects is a logical choice.
As your project moves through its life cycle—from early planning stages through to implementation—you can take advantage of experience which has made Vocollect the number one choice in the world for Voice-Directed Work. If you are using a warehouse management system that you developed or one from a leading provider, you can tap into experience Vocollect has with building a business case, designing, implementing, training and supporting hundreds of clients like you on 6 continents. You will benefit from 100,000 users worldwide, whose collective success has promoted Vocollect as the global leader for voice-directed work.
Your Vocollect Implementation Project Manager, as an extension of your DC team, will adopt your key project success metrics as their own. You will review and approve a detailed project plan which may include (but is not limited to) the following:
- Project definition
- Initial requirements & system design
- Requirements review & systems design approval
- Software development and quality assurance
- System integration
- Implementation
- Training
- Project completion
- Transition to 24x7 Technical Support Center
- Post-launch review
After you’ve approved your project plan, your Implementation Project Manager will work with you to execute your project on time and on budget. Your voice system will be designed and put through rigorous quality control before it is shipped to you. Training will be conducted to ramp up DC teams to full productivity as quickly as possible. Finally, your Vocollect Technical Support team will be smoothly transitioned as your key contacts, providing you with round-the-clock technical support via telephone.
Achieving new levels of performance while maintaining service levels to your customers will require flawless execution of your voice project. Consider the benefits of working with implementation experts who know your industry and your applications. After nearly 20 years of applying Voice in DCs, Vocollect has the experience you can trust.
DC Performance Assessment
If you are looking for an operational health check, Vocollect’s DC Performance Assessment can help you determine where to focus your attention to improve DC performance and drive profitability. A DC expert who knows your industry will spend three days observing your operations and listening carefully to input from stakeholders. Then, the DC expert will produce a detailed report that makes specific recommendations on how you can improve DC performance through aspects such as better labor utilization, expense reduction and working capital efficiency.