WH Smith
• 210 outlets in airports, train stations, bus stations and hospitals throughout the UK
Challenges
- Improve speed and reliability of service for stores
Solution
- Replaced paper lists with Voice-Directed Distribution™
- Partner: VoiteQ
- Integrated with existing WMS
- Initiated faster replenishments
- Created visibility of pick status
Results
- Increased productivity 25%
- Cut errors 80%
- Enhanced safety
- Eliminated store delivery checks
- Reassigned quality control staff
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